Technical issues
- device and OS version
- app version and build number
- what you were trying to do
- any screenshot or error message
Support
Need help with TuinPlan?
Use this page for support questions, store-review notes, privacy requests and account deletion. For general product information we point to the public site.
No login required
TuinPlan does not require a separate username or password for the first product experience.
Privacy inside the app
Data export and consent are available in Settings. Account deletion opens from Settings to the verified support flow.
Support ID + PIN
In Settings → Support you can find the codes required for web verification.
Store review
Core flows are directly reachable through the transparent demo activation during first launch.
What to include in your support email
The more concrete the request, the faster we can help. A Support ID is available inside the app; include it if you have it.
Account or privacy
- Support ID if it is visible
- Support PIN if you want to submit a web request
- last used postcode or plot context
- whether the request is about export, deletion or consent
- your preferred contact email for follow-up
Store review and app access
Reviewers do not need to log in
TuinPlan automatically activates a demo account on first launch, so no separate username or password is needed to review the core experience.
Subscription purchase and restoration use the platform store flow. The demo planning and sharing journey does not require separate reviewer credentials.